Privacy Policy

1. Introduction

Bloom CRM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management service. Please read this policy carefully. By using the Service, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, company name, and contact details
• Customer Data: Information about your customers that you input into the Service, including names, contact information, event details, and preferences
• Payment Information: Billing address and payment details (processed by third-party payment processors)
• Communications: Information from your correspondence with us, including support requests

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, actions taken, time and date of visits
• Device Information: Browser type, operating system, device type, screen resolution
• Log Data: IP address, access times, referring URLs, error logs
• Cookies: See our Cookie Policy for details

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure password hashing using industry-standard algorithms
• Regular security assessments and vulnerability testing
• Access controls and authentication requirements
• Employee training on data protection practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information after account deletion for legitimate business purposes (backup, legal compliance, fraud prevention) for a reasonable period, typically not exceeding 7 years unless required by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of how we process your data
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@bloomcrm.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards, such as standard contractual clauses, to protect your information.

9. Children's Privacy

The Service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child under 16, we will delete that information promptly.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information (we do not sell personal information). To exercise these rights, contact us at privacy@bloomcrm.com.

11. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including those listed in Section 7. Our legal bases for processing include contract performance, legitimate interests, legal obligations, and consent. You have the right to lodge a complaint with a supervisory authority in your country.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: