Terms of Service

Last updated: March 6, 2026

1. Acceptance of Terms

By accessing or using Bloom CRM ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service. These terms apply to all users, including visitors, registered users, and customers.

2. Description of Service

Bloom CRM provides a customer relationship management (CRM) platform designed for caterers, florists, and event service professionals. The Service includes features for managing customer information, event planning, proposals, consultations, and task management.

3. User Accounts

3.1 Registration: You must provide accurate, complete, and current information when creating an account. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Security: You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized use of your account or any other security breach.

3.3 Account Termination: We reserve the right to suspend or terminate your account if you violate these terms or engage in fraudulent or illegal activities.

4. User Responsibilities

You agree to:

Use the Service only for lawful purposes and in accordance with these Terms
Not use the Service to store or transmit any content that is unlawful, harmful, or infringes on others' rights
Not attempt to gain unauthorized access to any part of the Service
Not interfere with or disrupt the Service or servers connected to the Service
Comply with all applicable laws and regulations when using the Service
Obtain proper consent before storing personal data of your customers in the Service

5. Data and Privacy

5.1 Your Data: You retain all rights to the data you input into the Service. We will not sell, share, or use your data for purposes other than providing the Service, except as described in our Privacy Policy.

5.2 Data Processing: By using the Service, you authorize us to process data as necessary to provide the Service. See our Privacy Policy for details on how we handle your data.

5.3 Data Backup: While we implement reasonable measures to protect your data, you are responsible for maintaining your own backups of important information.

6. Intellectual Property

6.1 Our Property: The Service, including its design, features, and content, is owned by Bloom CRM and protected by intellectual property laws.

6.2 Limited License: We grant you a limited, non-exclusive, non-transferable license to use the Service for your business purposes in accordance with these Terms.

7. Payment Terms

7.1 Fees: Certain features of the Service may require payment. All fees are stated in US dollars and are non-refundable unless otherwise specified.

7.2 Billing: You authorize us to charge your payment method for all fees incurred. You are responsible for providing accurate billing information.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. YOUR USE OF THE SERVICE IS AT YOUR OWN RISK.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLOOM CRM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE.

10. Indemnification

You agree to indemnify and hold harmless Bloom CRM, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

11. Changes to Terms

We may modify these Terms at any time. We will notify you of significant changes via email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

13. Contact Information

If you have any questions about these Terms, please contact us at legal@bloomcrm.com.

By using Bloom CRM, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.